Because of the intimate nature of the items we sell, we are unable to return or exchange products unless defective. This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our store, they are considered used, and therefore cannot be returned.
Normal handling time of purchased items will process for shipping in within 24hrs up to 5 days.
SAME DAY DELIVERY (Baltimore Metropolitan Area ONLY)- is available on IN-STOCK Items only. Items must be purchased on-line before 5pm to be delivered same day. Items will be delivered after 5pm.
SAME DAY PICK-UP- In stock items only- Purchased items will be ready in 1 hour for pick-up. If the item you purchased is out of stock we will contact you.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
*****COVID 19 ALERT******
We are currently on track with getting your packages out within the policy timeframe of up to 5 business days. Packages are being picked up daily, the slow down and delays seems to occur once it gets to the USPS sorting facilities. Unfortunately delays may happen as a result.